JA Logistics

GDPR Policy

Last updated: August 2026

1. Introduction

JA Logistics Group Ltd ("we", "us", "our") is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect personal data, and sets out your rights as a data subject.

JA Logistics Group Ltd is registered in England and Wales (Company No. 17338486), registered office at 66 Paul Street, London, EC2A 4NA.

2. Data Controller

JA Logistics Group Ltd is the data controller for all personal data collected through our website and in the course of providing logistics services. If you have any questions about how we handle your data, please contact us at [email protected].

3. Personal Data We Collect

We collect and process the following categories of personal data:

Contact and Identity Data

Name, email address, telephone number, and company name provided when submitting enquiries or quote requests.

Operational Data

Collection and delivery addresses, postcodes, goods descriptions, vehicle requirements, and timing preferences provided for the purpose of arranging logistics services.

Technical Data

IP address, browser type and version, time zone, operating system, and pages visited, collected automatically when you use our website.

Communications Data

Records of correspondence sent to us by email, telephone, or through our website contact forms.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

  • Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering a contract (e.g. providing a quote or arranging a delivery).
  • Legal obligation: Processing is necessary to comply with a legal obligation, such as tax, accounting, or regulatory requirements.
  • Legitimate interests: Processing is necessary for our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights and freedoms.
  • Consent: Where we rely on consent (e.g. for marketing communications), you may withdraw it at any time by contacting us.

5. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries and provide logistics quotes
  • To arrange, manage, and fulfil delivery and freight services
  • To communicate with you regarding bookings, updates, and service changes
  • To process payments and maintain financial records
  • To comply with legal, regulatory, and tax obligations
  • To improve our website, services, and customer experience
  • To send service-related communications where you have consented

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share it with:

  • Subcontracted drivers or logistics partners, solely to fulfil a booked service
  • IT and software service providers who support our operations (e.g. website hosting, CRM, email platforms)
  • Professional advisers including accountants, solicitors, and insurers
  • Regulatory authorities or law enforcement where required by law

All third parties are contractually required to process your data securely and only for the purposes we specify.

7. International Transfers

We do not routinely transfer personal data outside the UK. Where any transfer is necessary, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses or adequacy decisions.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:

  • Enquiry and quote data: up to 2 years from the date of enquiry
  • Customer and transactional records: up to 7 years for tax and accounting purposes
  • Website technical data: up to 12 months

After the applicable retention period, data is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include secure servers, access controls, and staff awareness of data protection obligations. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.

10. Your Rights

Under UK GDPR, you have the following rights:

Right of accessYou may request a copy of the personal data we hold about you (a Subject Access Request).
Right to rectificationYou may ask us to correct inaccurate or incomplete personal data.
Right to erasureYou may ask us to delete your personal data where there is no compelling reason for its continued processing.
Right to restrict processingYou may ask us to suspend processing of your data in certain circumstances.
Right to data portabilityYou may request a copy of your data in a structured, machine-readable format.
Right to objectYou may object to processing based on legitimate interests or for direct marketing purposes.
Rights related to automated decision-makingWe do not use automated decision-making or profiling that produces legal or similarly significant effects.

To exercise any of these rights, please contact us in writing at [email protected]. We will respond within one calendar month. We may need to verify your identity before processing your request.

11. Cookies

Our website uses cookies to improve functionality and user experience. Strictly necessary cookies are placed without consent. Where we use analytics or non-essential cookies, we will seek your consent. You can manage or disable cookies through your browser settings at any time, though this may affect the functionality of our website.

12. Complaints

If you believe we have not handled your personal data in accordance with UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Telephone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first at [email protected].

13. Changes to This Policy

We may update this GDPR Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

For any data protection queries or to exercise your rights, please contact:

JA Logistics Group Ltd
66 Paul Street, London, EC2A 4NA
Email: [email protected]
Phone: 0203 667 1335