Terms & Conditions

1. About Us

These Terms and Conditions govern your use of the JA Logistics Group Ltd website and the logistics services we provide. JA Logistics Group Ltd is registered in England and Wales (Company No. 17338486), registered office at 66 Paul Street, London, EC2A 4NA. VAT No. 524758863.

2. Acceptance of Terms

By using our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. We reserve the right to update these terms at any time; continued use of our services constitutes acceptance of any changes.

3. Services

JA Logistics Group Ltd provides same-day delivery, express freight, and scheduled B2B logistics services across the UK. All services are subject to:

• Availability at the time of booking
• The goods being lawful, properly packaged, and accurately described
• Payment of agreed fees in full
• Access to collection and delivery addresses at the agreed time

4. Quotes and Pricing

All quotes provided via our website or by telephone are estimates only and are not binding until confirmed in writing by JA Logistics Group Ltd. Prices may vary based on actual weight, dimensions, distance, and any additional services required. All prices are exclusive of VAT unless otherwise stated.

5. Prohibited Items

We do not accept the following for transport:

• Illegal or controlled substances
• Firearms, weapons, or ammunition
• Hazardous, flammable, or explosive materials (unless pre-agreed and compliant with regulations)
• Live animals
• Cash, negotiable instruments, or precious metals
• Perishable goods without prior arrangement

6. Liability

Our liability for loss or damage to goods in transit is limited to the lesser of the actual value of the goods, unless additional cover has been agreed in writing prior to collection. We are not liable for indirect or consequential losses, delays caused by circumstances beyond our reasonable control, or losses arising from inadequate packaging by the customer.

7. Customer Responsibilities

You are responsible for:

• Ensuring goods are adequately and securely packaged
• Providing accurate collection and delivery information
• Ensuring someone is available to hand over or receive goods at the agreed time
• Declaring the nature and value of goods accurately

8. Cancellations

Cancellations must be made at least 30 minutes before the scheduled collection time. Late cancellations or failed collections due to customer unavailability may be subject to a cancellation fee. Same-day bookings cancelled after dispatch of a driver arriving on site will be charged in full.

9. Payment Terms

Payment is due as agreed at the time of booking. For account customers, invoices are payable within 30 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge interest on overdue amounts at 8% above the Bank of England base rate in accordance with the Late Payment of Commercial Debts Act 1998.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For any queries regarding these terms, please contact:
JA Logistics Group Ltd
66 Paul Street, London, EC2A 4NA
Email: [email protected]
Phone: 0203 667 1335