Privacy Policy

1. Who We Are

JA Logistics Group Ltd ("we", "us", "our") is a company registered in England and Wales (Company No. 17338486), with our registered office at 66 Paul Street, London, EC2A 4NA. We are the data controller for personal information collected through this website and in the course of providing our logistics services. We take data privacy seriously. JA Logistics Group Ltd is fully registered as a data controller with the UK Information Commissioner's Office (ICO), registration number: ZC239525.

2. What Data We Collect

We may collect the following personal data:

• Name, email address, and phone number (submitted via contact or quote forms)
• Collection and delivery postcodes and addresses
• Details about goods being transported
• Technical data such as IP address, browser type, and pages visited
• Communications you send to us by email or phone

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotes
• Arrange and manage delivery and logistics services
• Communicate with you about your bookings or orders
• Comply with legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process your data on the basis of: (a) your consent where you have provided it; (b) performance of a contract or steps taken prior to entering a contract; (c) compliance with a legal obligation; or (d) our legitimate interests in operating and improving our business, where these are not overridden by your rights.

5. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers (such as IT systems, payment processors, or subcontracted drivers) strictly to fulfil our services. All third parties are required to handle your data securely and in accordance with applicable law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and quote data is typically retained for up to 2 years unless a business relationship is established.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data in certain circumstances
• Object to or restrict processing
• Data portability
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. We do not use cookies for advertising or tracking purposes beyond basic analytics.

9. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Contact Us

For any privacy-related queries, please contact:
JA Logistics Group Ltd
66 Paul Street, London, EC2A 4NA
Email: [email protected]
Phone: 0203 667 1335